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IVR for Banks

ComputerTalk: IVR for Banking (and other industries)

Established in 1987, Computer Talk Technology Inc. (ComputerTalk) is a leading provider of converged communication solutions combining IP telephony, unified communications, IVR, and Speech with contact centre capabilities.

Banking IVR (and more)

ComputerTalk’s ice platform is a complete enterprise IP telephony platform with built-in speech attendant and unified messenger (voice mail by e-mail). Integration with Microsoft Office Communication Server (OCS) and Live Communication Server (LCS) adds instant messaging (IM) queuing, rich presence and collaboration tools to deliver IP PBX capabilities. Our strength is in our IVR and Speech applications that may leverage our ice platform or simply integrate with any contact centre or voice manufacturer. Outsourcing over 2,000,000 calls each month in hosted services, our secure multi-mode voice and data applications keep callers connected while on the go. Whether hosted contact centre agent and/or IVR, or managed customer premise solutions, ComputerTalk delivers leading edge products and services.

In recognition of the long and fruitful collaboration between the two companies, Microsoft recently named ComputerTalk a 2008 finalist for the prestigious Microsoft Canada IMPACT Awards.

To find out more, visit the ComputerTalk Website. Tell them SIT sent you.