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Banking Software: Preferred Services

Preferred Services Group: Focus on Your Success

SIT’s Preferred Services offers your company an opportunity to utilize a team of banking software experts who focus on your success. This team becomes intimate with your business practices, your approach to quality, and your corporate culture. In effect, members of the Preferred Services Group become an extension of your organization.

Who Should Use the Preferred Services Group?

The Preferred Services Group has the most impact on companies who have aggressive growth targets, sophisticated corporate policies, or unique regulatory burdens.

The Real Goal: Building an Effective Team

Preferred Services Brochure

When you use a team of dedicated people who focus on helping you meet your goals, they become increasingly productive over time. The opposite is also true. Your organization learns how to best capitalize on SIT’s banking software and expertise. Together, the dedicated team and your organization become more confident in each other and what they can accomplish.

The Preferred Services Group offers such services as:

Relationship Manager | SIT assigns a relationship manager to ensure an ongoing healthy strategic relationship at the senior executive level. This relationship manager is also responsible for ensuring that services and product purchases are meeting performance goals. There are no fees associated with any services offered by a Relationship Manager.

Operations Manager | The operations manager is responsible for tracking all progress on any work performed and provides detailed reports on a monthly basis. This responsibility includes weekly status meetings (over the phone or in person) with your organization. The relationship manager and operations manager work together to ensure that your organization is meeting performance targets.

Project Management | One or more project managers are assigned to this group to ensure larger pieces of work are delivered in a timely manner and that any roadblocks within each respective organization are discovered and eliminated. The project manager gets to know your organization’s processes, which ensures ongoing success.

“Our strategic decision, a few years ago, to form a combined team of SIT and Manulife Bank professionals to help meet our goals was a great success...”
  -- Roman Fedchyshyn, Chief Executive Officer, Manulife Bank

Requirements Development for Enhancements | Billions of dollars per year are wasted in the software industry due to faulty specifications and misunderstandings. The Preferred Services Group works with you to ensure that business requirements are adequately translated into programming specifications. This process includes joint sessions where your business users may be involved side by side with your information technology staff. This process also includes workflow walkthroughs, on-site visits, custom documentation, and the development of test plans.

Customized Training | The Preferred Services Group offers customized training that accounts for unique customer processes or policies. As new functionality gets delivered with new releases of Portfolio Plus, the Preferred Services Group has unique insight into the changes that can impact your organization’s business processes and may result in the need for additional training.

Business Process Review | As your organization grows it is inevitable that employees undergo turnover or reallocation. As responsibilities are transferred to different employees, inefficiencies are sometimes introduced. If this is suspected, the Preferred Services Group recommends a business process review to ensure that these inefficiencies are remedied.

Customized Testing | If you have specific scenarios that need to be tested because they affect secondary systems, we can perform this testing at SIT’s facility or yours. To accomplish this we create additional non-production environments and by using our Portfolio Plus InfoCloakTM product, we ensure that the privacy of data is maintained.

Off-Cycle Regulatory Deliveries | Larger companies often have extra processing requirements and secondary systems that warrant the early delivery of regulatory changes (e.g. government taxes). The Preferred Services Group ensures these code deliveries are made to accommodate any specialized testing or integration required.

Supplementary Environment Creation & Maintenance | For customized testing and performance benchmarking, the Preferred Services Group can set up multiple customized environments that are maintained by our technical personnel. This includes the creation and setup of databases, code environments, networking facilities, desktop PCs, virtual machines, and more.

Custom Messaging Infrastructure Support | If you have a unique electronic messaging infrastructure, the Preferred Services Group can create message emulation environments to ensure specific testing and benchmarking is performed before any code is delivered to you.

“We now have a team of experts that assesses and responds to market opportunities at a speed and depth I’ve rarely witnessed in our industry.”
  -- Roman Fedchyshyn, Chief Executive Officer, Manulife Bank

Budget Visibility & Planning

Working with a dedicated team from the Preferred Services Group helps provide budget visibility by transforming the fluctuations of usual I.T. budgeting into a predictable monthly outlay. This approach offers better resource planning and allows SIT to offer reduced pricing.

Preferred Services: Getting Started

1. First we meet and review the type of team members that we both believe are required to meet your goals, and agree to a monthly billing rate that corresponds to these services.

2. SIT creates the dedicated team that will focus on your needs.
3. Operationally, we set up a process where all work performed goes through an approval process before any work begins.
4. SIT and your organization monitor the Preferred Services Group team and meet on a quarterly basis to analyze its effectiveness.
5. Over time, members from your organization and the Preferred Services Group team build intelligence to help with future decision making.