After hours emergency? call 416-201-5231
If you have a question about engaging our Infrastructure Services group, please talk to your account representative.
You’re mandated to grow, but you also must minimize risks to customer privacy and your operational platform. But it can be done. We’ve seen customers contain risk and improve their bottom line using a combination of technology and best practices. It’s important to note that most of these customers had some help from SIT’s Infrastructure Services Group.
The Infrastructure Services Group is a team of experts focused on the Portfolio Plus technology platform. They can help you with any tactical and strategic services required to support this platform. Database performance. Platform moves. Code deployment. Operational platform review. These are just a few things the Infrastructure Services Group can help you with.
Your account representative can arrange to have SIT’s Infrastructure Services Group provide the technical services you need on your premises or through a remote connection, during office hours or after. Whatever works for you. In an industry where business performance is often dependant on the operational platform, you can’t afford to take shortcuts. Let SIT’s Infrastructure Services Group help you win.
Please Note: You must provide sufficient notice when arranging these services.
A Technical Services Arrangement lets you supplement your technical staff with resources from SIT on a pre-determined periodic basis. This option works well for both of us. SIT gets predictable resource utilization and because of this, we can offer you a special rate. The biggest benefit by far, however, may be the fact that you’ll be committing to a plan that is focused on the continued strength of your operational platform.
You’ve made commitments regarding your operational platform. You’ve set an expectation that this platform can remain operational in the face of various man-made or natural disasters. Part of the strategy in withstanding those disasters is having an adequate backup and recovery plan.
Working with SIT’s Infrastructure Services Group, you can make an expert decision on which backup strategy is best for you. SIT recommends that you test your backup and restore capabilities at least twice a year.
For most installations, an offline backup setup is recommended. This configuration allows you to back up your database while it’s not running. How does it work? On a nightly basis, the database is shut down and a backup process transforms your data into binary images that can be stored on another system or transferred to another physical location. If there ever is a disaster you can use these binary files to recreate your database.
If your business demands a 24/7 operation, the Infrastructure Services Group can provide you with a program that lets you back up your database while it’s still online. Online backup programs require a certain level of sophistication because records are still potentially being updated and locked by users. As such, this process may require more time to run than an offline backup. With this option, your database will never have to be offline.
The after-imaging backup process allows you to update your backup throughout the day at regular intervals. Once an hour. Once every fifteen minutes. It’s up to you.
Every after-imaging backup configuration is unique. Our Infrastructure Services group creates a special program to manage the movement of these after-image files. Once created, the program transfers any updated information to another system. The special program will recycle these files during the next interval, and your after-imaging process repeats itself. The after-imaging backup process accommodates a faster recovery with less chance of data loss, but it involves a higher level of administration and monitoring.
Database replication is a feature that allows you to replicate your data in real time to another system. How is this different from the online backup? Database replication requires two databases running at once. Your production database and a failover database. Any change to the production database is immediately replicated to the failover database. Database replication works well only if sufficient network bandwidth is maintained. If there is a network outage, the real time replication feature may be lost. As such, database replication requires persistent monitoring to ensure data is flowing smoothly.
SIT recommends that you have a procedure to back up your application code on a regular basis. This procedure is as important as your database backup because it contains all the logic that makes your system work. The Infrastructure Services Group can help you configure your application code backup to be performed as often as your policy guidelines suggest.
The Life Cycle of Portfolio Plus: Upgrades, Service Packs, and Tax Packages
Service Packs and Preliminary Tax Updates | As part of SIT’s commitment that you have the latest updates and regulatory enhancements, we have adopted an industry-leading discipline to ensure your system is as up-to-date as possible. SIT provides three Service Packs per year in addition to Preliminary Tax Updates. These Service Packs contain valuable updates to the Portfolio Plus system. Preliminary Tax Updates contain the latest changes to accommodate taxation. SIT began the practice of releasing Preliminary Tax Updates to satisfy customer demand for additional testing cycles before actual tax processing takes place. It is important to note that these updates are created before final legislation is passed and are subject to change.
The release schedule is as follows:
Installing Service Packs | Only qualified personnel should attempt Service Pack and Preliminary Tax Update installations. If your staff is not equipped to manage this installation, the Infrastructure Services Group can install these for you. You can also choose to have your staff trained to install these updates.
Installing Portfolio Plus Upgrades | SIT offers a new release of Portfolio Plus every year and we encourage our customers to upgrade as often as possible. Upgrades are generally managed by a project manager from SIT who coordinates and schedules resources from the Infrastructure Services Group on your behalf. The Infrastructure Services Group provides services like data refreshes and data conversions, and is a vital part of any upgrade project. The upgrade project manager will interact with other groups within SIT to ensure your upgrade is a success.
You are responsible to your regulators, shareholders, and customers to ensure your operational platform performs as you say it will. SIT can help you keep that promise. We encourage all of our customers to test their backup and recovery procedures at least twice a year, as part of their overall business continuity plan. The Infrastructure Services Group is available to support your efforts.
SIT succeeds when you succeed. It’s that simple. It’s our business model, too. You want a strong and resilient platform to perform your operations. So do we. One way to make that happen is to have an SIT team dedicated to the care and maintenance of your operational platform. A Technical Services Arrangement can make that happen. It lets both of us focus on what we do best. To explore what a Technical Services Arrangement can do for you, talk to your account representative.
Questions? Call us.
This page was created and/or refreshed on May 26, 2015 @ 09:23:05
by Strategic Information Technology (SIT) Ltd., Stouffville, Ontario, Canada
The page subject is: SIT Infrastructure Services Group