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SIT Banking Software Support

Regular Support (9-5 Eastern Standard Time)

If you have a support question (or even a general question) there are two ways to get help. Either send an email to customersupport@stratinfotech.com or phone 905-640-0808 and ask for support.

After Hours Support

If you run into problems after hours and you deem it to be an emergency production issue, please call 416-201-5231 to be put in touch with an answering service (i.e. real people) SIT has engaged to begin escalation procedures to help you with your issue. Also, if you cannot reach SIT during the daytime and perceive that something dramatic has happened (i.e. phone line not working, a disaster, etc.) you should also call 416-201-5231.

The SIT Banking Software Support Team

You can phone or email our customer support specialists if you have any problems using Portfolio Plus. Try to have all the necessary information at hand. Screen prints, error messages or file extracts are all useful in helping to resolve your problem.

Visit the SIT Advantage Website

SIT customers (only) can visit the SIT Advantage website for FAQ's, knowledge-base entries, and more. If you have not signed up for Advantage yet, please follow the instructions on how to do so.